Returns & Refunds

Change of mind

You can cancel an online order within 14 days after the day you receive your goods. If one order arrives in separate deliveries, the period starts after you receive the last item. Email brendancran1@gmail.com or write to 131 Queens Drive, Liverpool L4 6SG with a clear statement that you wish to cancel. Include your order number if available. You can use the form below if you prefer.

Send the items back to 131 Queens Drive, Liverpool L4 6SG within 14 days after you tell us you’re cancelling. You pay the direct cost of returning change-of-mind items. Keep proof of postage. You may inspect and try on items as you would in a shop. We may deduct an amount for loss in value caused by handling beyond what is necessary to check the item’s nature, characteristics and fit.

If you cancel the full order, we refund the price paid and the cost of our least expensive standard delivery option. Any extra cost for an upgraded delivery option is yours to pay. We use your original payment method unless you agree otherwise, and we charge no refund fee. We refund within 14 days of receiving the items back or receiving evidence that you sent them back, whichever comes first. If you cancel before dispatch and there are no items to return, we refund within 14 days of receiving your cancellation.

Faulty, damaged or incorrect items

Contact brendancran1@gmail.com so we can help. If an item is faulty or doesn’t match its description, you generally have 30 days from delivery to reject it for a refund. After that, you may be entitled to a repair or replacement and, in certain circumstances, a price reduction or refund. We cover reasonable return costs when you exercise your statutory rights for faulty or incorrect goods. Your statutory rights apply alongside this policy.

Optional cancellation form

To Brendan Cranston trading as 110 SJL, 131 Queens Drive, Liverpool L4 6SG, brendancran1@gmail.com
I give notice that I cancel my contract for the sale of the following goods: ____________
Ordered on / received on:
Name:
Address:
Signature (paper form only):
Date: